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FAQWe collected the most frequently asked questions below.

  • [Brickcom] How to avoid plugging in the wrong power source into bullet cameras?

    WARNING: Plugging a wrong power supply into camera’s DC jack will easily damage the camera’s components.  You may need to pay the repair costs due to the improper usage. The following instructions will show you the correct and incorrect operations.

    • Correct operation

    1. When using PSU-48V PoE injector as the power source, plug into the camera RJ45 connector1.

    OB-500Ap series / OB-300Np series OB-500Af series

     

    2. When using POE30U PoE injector as the power source, plug into the camera RJ45 connector1.

    OB-500Ap series / OB-300Np series OB-500Af series

     

    • Incorrect operation

    1. When using PSU-48V PoE injector as the power source, DO NOT plug into the camera RJ45 connector2.

    OB-500Ap series / OB-300Np series

     

    2. DO NOT directly plug DC48V power supply into the camera’s DC jack.

    OB-500Ap series / OB-300Np series OB-500Af series

     

  • [Brickcom] How do I reset Brickcom IP Camera to the factory default settings?

    To reset Brickcom IP Camera, there are two way  to do the reset to factory default settings. One is to reset the IP Camera via the Web GUI, the other is to reset the IP Camera via the hardware reset button.

    To reset the IP Camera via Web GUI, please go to the configuration page, the reset to default feature is listed at the Maintenance item. Press the Apply button and then all the settings will go to the default settings. There is an option for the IP settings, Date and Time settings, EasyLink settings and Language settings to keep the same settings.

    To reset the IP Camera via the hardware reset button, please press the reset button over 10 seconds and then all the settings will go to the default settings. The location of the reset button is different from each model. Please check the user manual for the details.

  • [Brickcom] How to check the IP Camera’s Serial Number?

    To know the IP Camera’s serial number, you can check the device directly. There is a product label on IP Camera. You can check the serial number from the product label.



     

  • [Brickcom] How to check the MAC Address of my PC?

    There are two methods to check the MAC Address of PC. One is typing the command ipconfig/all in windows command to check, you can see the Physical Address that is the MAC Address of your PC.

    The other way to know the MAC Address of your PC is to check the detail information via the network adapter connection status. The information of the Physical Address is the MAC Address of your PC.

     

  • [Brickcom] How can I get a snapshot by a URL command?

    You can enter the URL command below to get the snapshot.
    http://IPCam’s IP Address/cgi-bin/media.cgi?action=getSnapshot or
    http://IPCam’s IP Address/ getSnapshot.jpg.

  • [Brickcom] What languages does EasyConfig software support?

    The EasyConfig software supports 14 languages,  including Chinese(Simplified), Chinese(Traditional), Dutch, English, French(Standard), German, Italian, Japanese, Polish, Portuguese(Standard), Russian, Spanish, Thai, and Turkish.

    After installing the EasyConfig software, you can still change the language from the Language  List.

  • [Brickcom] Where to get the EasyConfig Wizard?

    Purchasing the Brickcom IP Camera, you will get a software CD which is included the EasyConfig Wizard. If the software CD is lost, you can get a copy of the software CD from Brickcom website http://www.brickcom.com/support/download.php and select the Brickcom Software Kit to download it.

    If you only want to get the EasyConfig Wizard, you also can find that from Brickcom website http://www.brickcom.com/support/download.php and select EasyConfig to download it.

  • [Brickcom] How many user privileges does Brickcom Camera support?

    Brickcom camera provides three kinds of user privilege, administrator, viewer and remote viewer. The definition of the different user privilege is as below.
    Administrator
    - User has access to view and change the Configuration page. Users with administrator privilege can change other user's access rights and delete user accounts. Click Delete or Update to delete or modify a user's account.
    Viewer
    - User can only access the Live View page.
    Remote Viewer
    - User can only access the Live View page using TCP protocol.

  • [Brickcom] How do I use a media player, such as VLC, to view my IP Camera?

    Using the VLC player, you can play the video streaming via RTSP protocol.
    The URL will be rtsp://IP Camera’s IP Address/channel1 or rtsp://IP Camera’s IP Address/channel2

    Launch the VLC player and open network stream, type in the URL rtsp://IP Camera’s IP Address/channel1. Then you can see the video streaming. E.g. rtsp://192.168.1.100/channel1.

  • [Brickcom] How do I upgrade firmware on my IP Camera?

    To upgrade Brickcom IP Camera, please download Brickcom Firmware Upgrade Tool from Brickcom web site.

    You can follow the steps below to download the latest firmware and upgrade the camera’s firmware via the firmware upgrade tool.

    Step1. Download the firmware upgrade tool, http://www.brickcom.com/support/download.php.


    Step2. Install the firmware upgrade tool.

    Step3. Select the model which you would like to download the firmware at Firmware page, the firmware upgrade tool will start to download the firmware and also display the status.



    Step4. Go to upgrade page and select the model which you would like to upgrade and click the Upgrade button.


    Step5.During the firmware upgrading process, please do NOT unplug the power cord and Ethernet cable.



    Step6. Firmware upgrading finished.




    Another way to upgrade camera’s firmware, you can upgrade the firmware manually. Please go to the configuration page, the Firmware Upgrade feature is listed at the Maintenance item. Press the Browser button to select the correct firmware and then press the Upgrade button. It will take a while to finish the firmware upgrade process.

  • [QNAP] Why can’t I add Turbo NAS to Q’center?

    If you have problems with adding NAS to Q’center, please follow trouble shooting steps below.

    1. System volume was not created on Turbo NAS.
      Please create at least one volume as system volume.
    2. The QTS version on Turbo NAS was too old.
      Please update your firmware to QTS 4.1.0 or above.
    3. The Turbo NAS model is TS-269H.
      Currently Q’center does not support model TS-269H. It will be supported in later version.
    4. Turbo NAS doesn’t have serial number.
      For some specific reasons, some of Turbo NAS don’t have serial numbers. If you encounter this problem, please contact QNAP customer service.
  • [QNAP] How To Add NAS into NAS List on iArtist Lite?

    1. Start iArtist Lite, Click Upload icon.
    2. Click Add to add a NAS on iArtist Lite.
    3. Please fill in NAS Name, NAS IP/ Domain Name, User, Password, and please make sure FTP port, Web Server Port same with NAS setting.
    4. Login to NAS, click Control Panel icon.
    5. Please click Network Services and then select FTP. Enable FTP Server and then make sure Port number same with iAtist Lite FTP Port Setting.
    6. Please click Applications and then select Web Server. Enable Web Server and then make sure Port number same with iAtist Lite Web Server Port Setting.
    7. Please click Test to check all configure is correct. If it is correct, it will shows a yellow icon, and then please click OK.
    8. After You will find this NAS into NAS List.
  • [QNAP] How resolve that when install iArtist Lite appear "Your System is XP"?

    1. Please click mouse right button on iArtist Lite icon. And then select “Properties”.
    2. Select “Compatibility”, then remove the “Compatibility mode” tick and then click “OK”.
    3. Install iArtist Lite again.
  • [QNAP] How to fix the issue when popping up a warning message?

    Please try to take the following steps to resolve this problem.

    1. First, uninstall your existing program if have. (Restart your computer is recommended at the end to avoid PC's lock-files somehow.)
    2. Make sure you are using a local account log-in with the administrator privilege. Since domain users cannot run the scripts to set up the database, which are prohibited from a domain controller security polices by default.
    3. Ensure that your account name is matched (a-z, A-Z, 0-9) letters without any space characters.
    4. Install the newest iArtist Lite again.
      Tips:
      Do not use keyboard during installation. Cause some batch commands are running, type in incidentally might to cancel those commands and lead the program error finally.
    5. Try and see if it works. If the problem is fixed, all the temporary restrictions mentioned above could be ignored. Back to the working conditions as usual.
  • [QNAP] Which models can support SSD caching and how much memory is needed?

    The SSD cache technology applied to some models only, and with memory requirements.
    Models : SSD Tray
    TS-x79U-SAS : ALL
    SS-x79U-SAS : ALL
    TS-ECx80U-RP : Disk 1, Disk 2, Disk 3, Disk 4
    TS-ECx80 Pro : Disk 5, Disk 6, Disk 7, Disk 8
    TS-x79U : Disk 3, Disk 4
    TS-x79 Pro : Disk 7, Disk 8
    TS-x70U : Disk 3, Disk 4
    TS-x70 / TS-x70 Pro : Last two trays
    TS-x51 : All
    TS-x53 Pro / TS-x53S Pro : All

    SSD cache volume varies with the size of RAM
    Memory requirement:
    Cache capacity : RAM requirement
    512 GB : 1GB <= RAM < 4 GB
    1 TB : 4GB <= RAM < 8 GB
    2 TB : 8GB <= RAM < 16 GB
    4 TB : >= 16 GB

  • [QNAP] I removed all drives from the NAS and inserted new drives. Why couldn’t I create a new volume?

    A new volume can’t be created because system configuration files stored in the system volume was removed when all drives were removed from the NAS.
    Please Click in “Control Panel” > “System Settings” > “Backup / Restore” > “Restore to Factory Default” to reinstall the NAS. After that, a new system volume can be created and disks can be managed.

  • [QNAP] If my router does not support UPnP, can I still use the myQNAPcloud service?

    If your NAS does not support UPnP, please look at the user manual to manually change your router's preferences to enable port forwarding. If you need further assistance, please contact us via helpdesk.qnap.com

  • [QNAP] Can I use local user and LDAP user together?

    You cannot create a local user and LDAP user with the same username. It is advised to only use LDAP user if enabled. If for some reason local users are needed, the username must not be the same as a LDAP user. When 2 users from LDAP and local NAS have the same username, the result may be unexpected.

  • [QNAP] How to make your Turbo NAS more secure?

    QNAP strives to provide Turbo NAS users with the most secure possible environment and to meet the challenges of new and more complicated network attacks. To maintain a secure environment, we also recommend that our users follow the below guidelines to protect their files & data.

    Q: How do I enhance the security of my Turbo NAS using services provided by QNAP?

    A: QNAP provides lots of services to strengthen Turbo NAS security. Here are seven settings that can assist in providing a secure environment for your Turbo NAS.

    1. Enable Network Access Protection

    Enabling this option can strengthen your system’s security and deny repeated attacks. You can set conditions to block IP addresses or common communication protocols.

    Steps to enable Network Access Protection: “Control Panel” > “System Settings” > “Security” > “Network Access Protection” > Click “Enable Network Access Protection”

    Steps to block IP addresses: “Control Panel” > “System Settings” > “Security” > “Security Level”

    2. Enable System Connection Logs

    By monitoring system connections, you can view all of the access attempts to check for unusual activity.

    Steps to start System Connection Logs: “Control Panel” > “System Settings” > “System Connection Logs” > “Start Logging”

    You can choose what connection types you want to log by clicking “Options”

    3. SMS/Email Notification Settings

    Users can set their Turbo NAS to provide instant SMS/Email notifications in the event of unusual activity.

    For more information, please refer to the information on our website.
    www.qnap.com/i/en/trade_teach/con_show.php?op=showone&cid=27

    4. Connection with SSL (secure connection)

    Using a secure connection, files being transmitted will be encrypted for extra protection. This setting is strongly recommended if you access your files & data through public networks.

    Steps to enable SSL: “Control Panel” > “System Settings” > “General Settings” > “System Administration” > Click “Enable secure connection”

    5. Service Binding

    If there are multiple LAN ports on your Turbo NAS, you can set one to provide exclusive access to a service. For example, you can set LAN 1 just for “Web Server” connections and users can only use the web server through the LAN 1 IP address. Then you can set LAN 2 with no limit, and users can use it to connect without being blocked.

    Steps to set up service binding: “Control Panel” > “System Settings” > “Network” > “Service Binding” > Click “Enable Service Binding”

    6. Enable or Disable Network Services

    We recommend that users disable services that they currently do not need to reduce the likelihood of being attacked. Services such as FTP, SSH, and Telnet can be easily attacked, so we recommend disabling them when not needed.

    You can check what services are enabled using the following steps. The green light means that they are enabled. You can disable/enable services in the Control Panel. “Control Panel” > “System Settings” > “System Status” > “System Service”

    7. Use Antivirus

    Enable the Antivirus service in the Control Panel and regularly scan your Turbo NAS for malicious software. You can use the built-in antivirus or download third-party antivirus apps to protect your PCs.

    Steps to enable Antivirus: “Control Panel” > “Applications” > “Antivirus” > Click “Enable Antivirus”.

     

    Q: How to know what services are enabled?

    A: You can check it using the following path. We recommend disabling unneeded services to reduce the likelihood of being attacked. In the myQNAPcloud service, we also suggest you to turn off the redirect function you don’t need it.

    “Control Panel” > “System Settings” > “System Status” > “System Service”

    How to turn off the redirect function on myQNAPcloud?

    “myQNAPcloud” > “Remote Access Services” > “Auto Router Configuration” > “Enable” services

     

    Q: How to make my Turbo NAS unsearchable?

    A: External users can search for your Turbo NAS and enable services if you publish services to myQNAPcloud. We suggest that you set the two following settings to enhance the security of your Turbo NAS.

    1. Set your Turbo NAS as unsearchable

    After you set your QID and the connection to your Turbo NAS, you can set your Turbo NAS as unsearchable to prevent access from the external users.

    Steps to make your Turbo NAS unsearchable: Sign in to “myQNAPcloud” > “My Devices” > “Device Detail” > Turn off “Searchable”

    2. Disable services you have published on myQNAPcloud website

    Your Turbo NAS service will be published to myQNAPcloud website if you choose “Publish”. If you do not need to share files with others, it is better disable this service. If you want to share with others, it is safer to check both “Publish” and “Private” so that users must have permission to access the Turbo NAS.

    How to cancel services published on myQNAPcloud?

    “myQNAPcloud” > “Remote Access Services” > “My DDNS/Cloud Portal” > “Cloud Portal”

     

    Q: Is there anything should be careful when using the Turbo NAS?

    A: A more complicated network environment allows for more potential attacks. Although we cannot ensure 100% protection, following good practices when setting up and using your Turbo NAS will mitigate a lot of risks.

    1. Scan your PCs regularly to check for malicious software and viruses.
    2. When accessing via Wi-Fi, use WPA/WPA2. WEP can be easily hacked.
    3. Regularly change your QID password if you use myQNAPcloud.
    4. Ensure you are using the most recent Turbo NAS firmware.
    5. Use strong password that is hard to guess.
    6. For other security suggestions, please check the QNAP website.
      www.qnap.com/i/en/support/con_show.php?cid=41

  • [QNAP] Can the QVM screen fit the output monitor?

    It may relate to the VM resolution. For this issue, there are two things you can try:

    1. Go back to the “HD Station” portal and click “Settings” > “Display” > “Resolution”. You can choose as the same resolution as the VM, or choose a resolution with the same aspect ratio (1920*1080 and 1280*720 is 16:9).
    2. QVM is based on SPICE, and if the VM is Windows-based you can download the “Windows guest tools”* for more resolution options. According to our testing, the Windows guest tools are only compatible with Windows XP, Windows Server 2008 R2 and Windows 7.
      *The file is generated by SPICE, please follow the terms of use and legacy statement.
  • [Vivotek] How can I set up my camera over Internet?

    Please try the following steps:

    1. Restore the camera to factory default settings.
    2. Connect your camera to the router, and use Installation Wizard to find the IP address of your camera in LAN. You can refer to the following picture to set up your equipments:
    3. If the LAN IP address of your camera is 192.168.2.10, please forward some ports for 192.168.2.10 in the router side:
      • If your camera is 6000 series, please forward
        • HTTP port 80
        • UDP audio channel port 5002
        • UDP video channel port 5003
      • If your camera is 7000/8000 series, please forward
        • HTTP port 80
        • RTSP port 554
        • RTP port for audio 5556
        • RTCP port for audio 5557
        • RTP port for video 5558
        • RTCP port for video 5559
      • IIf your camera is 3000 series camera, please forward
        • HTTP port 80
        • Control channel port 5001
        • Video channel port 5003
        • Audio channel port 5002
    4. Find the WAN IP address of your router, for example, if the WAN IP is 203.67.124.123, and then please open an IE and input URLhttp://203.67.124.123 to connect your camera via internet. Please refer to the fileBELKIN router for 7000 orBELKIN router for 6000 to configure your router.
  • [Vivotek] How to get the IP address of the Video Server or IP camera?

    At first you can use our Installation Wizard to get the IP address of our products and connect to them and you candownload it. If it doesn't work, you have to refer the following.

    1. Your Network environment has DHCP service:
      • Please restore your camera to factory default settings first, and then use Installation Wizard to find its IP address.
    2. Your Network environment does not have DHCP service:
      1. If you are using 2000, 3000, 6000 series and IP7137 / IP7135 / PT7137 / PT7135 cameras, Please follow the under steps:
        1. Restore your camera to factory default settings.
        2. Connect your camera to your PC directly by a cross-over line directly. If you do not have a cross-over line, please refer to the following picture to connect your camera to PC:
        3. Set IP address of your PC to be 192.168.0.100
        4. Power on your camera.
        5. Open an Internet Explorer and type 192.168.0.99 to connect the camera.
        • If you are using our new product such as IP7138 / IP7139 / FD7131 / VS7100… etc, no matter your network environment is what, you can always find the camera by Installation Wizard II with the IP address 169.254.x.y.
        • And then, please double click the camera found by Installation Wizard II or directly type the IP address to your Internet Explorer URL box to access your camera (you do not need to change your PC's IP address). After access your camera, please go to "Network" page to configure proper network settings.
  • [Vivotek] How can I use iPhone to view VIVOTEK camera?

    If the iOS version of iPhone is iOS 6.0 or above, you can use iViewer for iOS verison.
    You can get more detailed information on the link: http://www.vivotek.com/iviewer/

    If not, please follow the steps to get the video:

    1. The Safari browser of the iPhone supports to receive the Motion-JPEG stream.
    2. IP7135 / IP7137 / PT7137 / PT7135 / IP7131 / IP7132 do NOT support Motion JPEG, they can not work on the Safari of iPhone.
    3. The other 7000 series and 8000 series cameras support Motion JPEG, they can work on the Safari of iPhone.

    The following is the steps when you want to use iPhone to view our cameras.

    1. Set the video codec of the camera to MJPEG instead of MPEG4.
    2. Run the Safari browser of iPhone.
    3. Enter the IP address of the camera into the URL field of the Safari. ( Refer to our Application Note or Video Clip)
  • [Vivotek] I have my own website and I want to place VIVOTEK camera streaming on my webpage. How can I achieve it?

    The easiest way is to embedded the camera plug-in into your webpage. Please be reminded that the method only works on Internet Explorer.

    Since each camera series has their own plug-in, please download the corresponding HTML samples for your cameras.

    You could make your own modification/customization on above HTML sample to fulfill your requirement.

    Since Internet Explorer does not support following command and Firefox does not support above plug-in, If you want to add your username and password into the command as http://root:password@60.248.39.149:1025/cgi-bin/control.cgi to avoid authentication when receiving streaming, you could find the alternative solution for 6000, 7000 and 8000 series cameras as follows.

    6000 Series: Please follow the following step:

    1. Upgrade your camera to the latest firmware. (Download link)
    2. Use Browser to send the URL command (http://<Camera_IP_address>/cgi-bin/admin/setparam.cgi?security.directmedia=1) to the camera. This command can set the parameter to 1 and enable it. After it is enabled, you can get video streaming and single snapshot without authorization.
    3. Use a download application (ex.flashget or etc...) to download the link: http://<Camera_IP_address>/VatDec.cab . After you get the file VatDec.cab,please put it on your HTTP server.
    4. Afterward, you can use following HTML sample code to meet your requirement.<SCRIPT language=JavaScript>
      if ((navigator.appName == "Microsoft Internet Explorer")&&(navigator.platform != "MacPPC"))
      {
      document.write("<OBJECT ID=\"VAtCtrl\" WIDTH=362 HEIGHT=310 name=\"VAtCtrl\"");
      document.write(" CLASSID=CLSID:210D0CBC-8B17-48D1-B294-1A338DD2EB3A");
      document.write(" CODEBASE=\"http://111.111.111.111/VatDec.cab#version=1,0,0,48\">");
      document.write("<PARAM NAME=\"Url\" VALUE=\"http://123.123.123.123/cgi-bin/control.cgi\">");
      document.write("<PARAM NAME=\"VSize\" VALUE=\"SIF\">");
      document.write("<PARAM NAME=\"Language\" VALUE=\"en\">");
      document.write("<PARAM NAME=\"Deblocking\" VALUE=\"true\">");
      document.write("<PARAM NAME=\"DisplayTimeFormat\" VALUE=\"1\">");
      document.write("<PARAM NAME=\"DigitalZoomEnableChk\" VALUE=\"true\">");
      document.write("<PARAM NAME=\"DigitalZoomEdit\" VALUE=\"true\">");
      document.write("</OBJECT>");
      }
      </SCRIPT>
    5. The IP address 111.111.111.111 and 123.123.123.123 are just example.
    6. Please change 111.111.111.111 to the public IP address of your HTTP server.
    7. Please change 123.123.123.123 to the public IP address of your Camera.
    8. After entered correct value,please try it.

    7000 & 8000 Series :

    1. Because 7000 & 8000 Series uses standard RTSP protocol, we provide a sample HTML by using Quicktime Player to view the streaming without any authorization.
    2. Please view the MPEG4 streaming instead of Motion-JPEG from the camera and disable the RTSP authentication in the Network Page of the camera.
    3. Sample (IE & Firefox): quicktime.html
    4. Please be noticed that there are some restrictions when using Quicktime. If your client is behind the NAT, you should change some settings on Quicktime player. Please refer to quicktime.pdf

    The other method is using our HighProfile SDK to integrate our cameras into your website. Please find the information from SDK.

    After you install the VitaminDecoder.exe, you can find the VitaminCtrl HTML sample in the folder. (Default folder

  • [Vivotek] Do VIVOTEK cameras support PoE?

    FD8134/ FD8134V/ FD8161/ FD8162/ FD8361/ FD8361L/ FD8362/ FD8362E/ FE8171V/ IP7130 / IP7131 / IP7138 / FD7141 / FD7132 / FD7130 / FD7160 / FD7131 / IP7151 / IP7251 / IP7153 / IP7142 / IP7160 / IP7161 / IP7330 / IP8151/ IP8151P / IP8161 / IP8162 / IP8162P / IP8330/ IP8331 / IP8332 / IP8335H / IP8352/ IP8362 / PZ7151 / PZ7111 / PZ7121 / PZ7131 / support built-in PoE, you can use PoE switch or PoE injector to connect these cameras by using RJ-45 connection.

    However, as for VS7100, the PoE function is optional; please pay attention to its specification before you buy VS7100.

    The following picture takes IP7131 as an example to show how to use PoE injector with IP7131:

    Other products such as IP7137 / IP7135 / PT7137 / PT7135 / IP7132 / IP7139 / IP7133 / IP7134 and 2000 series cameras, 3000 series cameras, 6000 series cameras do not support PoE, and you have to use the PoE kit (a PoE injector with a splitter) to make connections with these cameras. The link is for your reference for the PoE kit we offered.

    The following picture takes PZ61x4 for example to show how to use PoE kit (including injector an splitter) to connect PZ61x4.

  • [Vivotek] Which cameras are compatible with ST7501?

    ST7501 doesn't support RX7101/NR7401, and 6000/3000/2000 series cameras.
    ST7501 mainly support our 7000 and 8000 series cameras and NVR.

  • [Vivotek] Where can I configure the recording path if I am using the recording button on the plug-in?

    You can configure the recording location on the Client Setting Page. You can refer to the following picture.

    The path is C:\Record and the file name prefix is CLIP by default.

  • [Vivotek] What are the VIVOTEK models supporting Local Storage (SD Card)?

    The following are the model names and the SD card they are supporting.

    • IP7138/IP7139 – CF card
    • FD7141 / FD8361 / FD8361L / IP7160 / IP7161 / IP7361 / IP8151 / IP8151P/ IP8161 / SD73x3 / SD81x1 – SD card
    • FD8133 / FD8133V / FD8134 / FD8134V / IP8330 / IP8332 / MD7530 / MD7560 - Micro SD card
  • [Vivotek] How do I use Safe100?

    2000, 3000 & 6000 series

    1. Choose safe100 and read the Legal Agreement.
    2. Choose Agree to go to the next page.
    3. Fill in an email address and host name. Please fill in a useful email account. The host name is the domain name, which you want to use to connect with the camera.
    4. Fill in the key and confirm key. (You may use any combination of numbers and characters.
    5. Click Register button.
    6. You can see the message “[Register] Starting to register, please wait a minute." in the DDNS Message box when you are waiting.
    7. If registration is successful, you will receive the message "[Register] Register successfully. Your account information has been mailed to registered e-mail address."
    8. Check "Enable DDNS."
    9. Please click Save button to save the changes.

    7000 & 8000 series

    1. Choose safe100 and read the Legal Agreement.
    2. Choose I accept to go to the next page.
    3. Please fill in a useful email account in Register. The host name is the domain name, which you want to use to connect with the camera.
    4. Fill in the key and confirm key. (You may use any combination of numbers and characters.)
    5. Click Register button.
    6. You can see the message “[Register] Starting to register, please wait a minute." in the DDNS Registration Result when you are waiting.
    7. If registration is successful, you will receive the message "[Register] Register successfully. Your account information has been mailed to registered e-mail address."
    8. You can click copy button to automatically upload relevant information to the DDNS form or you can manually fill it in.
    9. Check "Enable DDNS" and click Save button.
    10. Please keep the settings on DDNS page.

    If you have problem, please refer to Example-1 which takes PT7137 for example. Or you can refer to Example-2 which takes IP7138 for example.

  • [Vivotek] When to use the "Port Forwarding"? What is "Port Forwarding"?

    If you don't want to forward port on the router manually, you can enable the "UPnP port forwarding" in the network page of the camera to forward the port on the router directly. (Note that your router has to have "UPnP" function as well)

    "Port Forwarding" function will detect and map the port numbers of Network page with the router to see if they are already used by other devices or not.

    If the camera detects that there are no conflicts with the ports in the router, then it will forward the ports in the router directly.

    If the camera detects that the ports have been used for other devices, in the network page, it will show "red prompt" suggest which port number you have to change to (for 3000, 6000 series and IP7137 / IP7135 / PT7137 / PT7135 cameras) or it will automatically change the port number.

    After you changed the port numbers, you can access the camera by using http://<WAN IP of router> : <http port number of the camera>

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